Customer Service
Customer Service
We're committed to the highest level of customer satisfaction. Our customer service section will help answer your questions.
TOP FREQUENTLY ASKED QUESTIONS
RETURNS & EXCHANGES
We want you to be 100% happy with your purchase from RastaEmpire.com.
• Unused or defective merchandise can be returned or exchanged within 30 days of purchase.
• Shipping and handling is not refundable.
• Package tracking is suggested when shipping a return.
• Please mail the merchandise with the Returns and Exchanges form to: Rasta Empire
332 E. 10th St.
Jacksonville, Florida 32206
SHIPPING
RastaEmpire.com ships orders Monday - Friday 9am - 5pm EST, excluding U.S. federal holidays.
• We ship to the U.S., U.S. Territories, and APO/FPO/DPO addresses.
• CLICK HERE to view the shipping methods, estimated delivery time, and cost.
INTERNATIONAL SHIPPING
RastaEmpire.com ships orders Monday - Friday 9am - 5pm EST, excluding U.S. federal holidays.
• We ship to over 100 countries worldwide.
• CLICK HERE to view the countries we ship to, shipping methods, estimated delivery time, and cost.
• Duties, customs, or additional fees may apply depending on your country's customs policies.
ORDER STATUS
A confirmation email will be sent immediately after placing an order and once your order has shipped.
• The shipment confirmation email will include tracking information.
• It may take up to 24 hours for the tracking information to be updated by the postal carrier.
• Already have an account? Log in for easy access to your order status and history.
GIFT CARDS
E-Gift Certificates and physical Gift Cards are available at RastaEmpire.com.
• E-Gift Certificates are delivered via email instantly.
• Physical Gift Cards are mailed to you or directly to the recipient.
• Available in increments of $25, $50, $75, $100, $150, and $200.
CONTACT US
Need assistance? We're happy to help! We're available Monday - Friday 9am - 5pm EST, excluding U.S. federal holidays.
• Send us an email at orders@rastaempire.com
WE ARE HAPPY TO HELP!
Open 9AM - 5PM, EST Monday - Friday.